Latest posts
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You’re Already Paying for Skills Gaps.
Training has a price you can see. It appears on an invoice, needs approval and competes with other demands on the budget. On the other hand, the cost of insufficient training is harder to spot. It appears as an afternoon spent correcting a report. A customer refund. Overtime to put something right. A manager repeatedly…
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Everyone’s Busy. So Why Isn’t the Project Moving?
The launch date has not changed, which is encouraging. Neither has the list of outstanding decisions, which is less encouraging. The designer is waiting for the wording. The person writing the wording is waiting for the price. The person approving the price is on leave. Meanwhile, three people are debating whether the button should say…
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The Plan Looked Good. So Why Isn’t the Change Working?
The new process has been announced. Everyone has attended the training. The launch email thanked colleagues for their enthusiasm, although enthusiasm was perhaps a generous interpretation of the meeting. Three weeks later, the old spreadsheet is back. It arrives quietly, attached to an email: “I’ve updated this as well, just in case.” For a manager…
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Keep Learning, Keep Growing: Professional Development
There is usually a good reason to put learning off. A deadline moves forward, someone needs help, or the afternoon you had set aside disappears into meetings. Professional development becomes something you will return to when work settles down. The difficulty, of course, is that work rarely settles down for long. Learning needs a place…
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Lean: Less Chasing, Less Rework, Better Results
Most workplaces have a task that everyone quietly dreads. It might be approving an invoice, arranging a new starter’s access or producing the monthly report. Whatever the task, somebody will eventually send an email beginning, “Just chasing…” That email is worth paying attention to. It often tells you something about the process: work is waiting,…
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Clear Business Reports for informed Decisions
Help readers understand your findings and decide what to do next. Discover practical ways to structure business reports, explain evidence and write clear recommendations.